In our never ending process of improvement, Paragon is exploring using video technology to allow our Relocation, Immigration and Mortgage Consultants, Account Managers and Sales team to better communicate with our customers, clients and prospects using both telephone and visual technology to better display information. While we already have video capability to connect our offices for conference calls, this desktop concept, perhaps a first for the relocation industry, will forever change the way we do business. The goal is to enhance the ability to build relationships by turning an often distant call into a face-to-face interaction. In a people-to-people business, the more we can develop our relationships, the more successful we will be in providing complex relocation services. This is an exciting development for Paragon as well as for our clients and customers.
At the same time, we are moving to expand our mortgage business, perhaps through a series of acquisitions in addition to organic growth, to increase GenEquity Mortgage’s presence in the marketplace. Our current emphasis on corporate mortgages in the relocation space is being expanded to include retail mortgages and will grow dramatically in the next five years. This will include licensing in additional states to expand from our current 16 states to 35 or more as we see business opportunities. In addition, we are rolling out the PGR Home Caregivers real estate services to support Senior adults, allowing them to stay in their homes as long as possible. These services include property management, reverse mortgage, dealing with household goods to prepare for a move, if necessary, and home marketing assistance to sell the current home if and when it is time to go into assisted living. In 2014, we will expand this subsidiary to include actual personal home care services to reflect the needs of the 78 million Baby Boomers that are retiring in the United States at the rate of 10,000 a day.
On the international front, we continue to explore better ways of doing business. We are currently supporting expatriates in more than 70 countries, though our reach extends to more than 150 countries through our company locations and affiliates. In doing so, we are implementing money transfers to provide expatriates their benefit reimbursements and supplier payments around the world and often in multiple currencies. This is no easy task; but, we do it efficiently and with few errors thanks to the audit processes we have in place to ensure accuracy.
Standing still is the equivalent of going backward. One thing is for sure – no matter what external challenges we face, Paragon never stands still. We are always focused on the future, process improvement and moving forward. Change is inevitable. Making change happen is a Paragon trademark.