Global Focus: What is Happening in Europe?

By Amanda Ward, Director of Global Consulting Services based in London, England

A financial problem that started in Greece has now spread to several other nations such as Italy, Ireland and Spain. The problem is like a virus moving throughout Europe. Even the giant European countries such as France and Germany are not unscathed. The problems have been created by debt. When Greece’s debt was maturing, people realized that a large percentage of Greek debt was due. The debt was in the form of government bonds, which had been given mainly to key European banks, who had sold the bonds to investors. Suddenly, the investors did not feel confident that Greece would pay back their debt. The lack of confidence triggered a debt crisis, which is in reality a confidence crisis. As people talked, the lack of confidence gained momentum. More and more investors chose to get rid of their bonds. The banks that bought the bonds had to pay back the investors who had purchased the bonds from them, with virtually no guarantee that Greece will reimburse. If Greece failed to pay, the banks would collapse.

2011 EU Summit, Brussels, Belgium
President of France Nicolas Sarkozy (L), German Chancellor Angela Merkel (C) and European Commission President Jose Manuel Barroso (R) chat during the EU summit in Brussels, Belgium, 09 December 2011.    EPA/BGNES

Several big European banks were in danger of collapsing. The European Union decided to take action, not only to stop the demise of the banks but to help retain the image of the Euro zone. As there are many countries in the European Union, each with their own priorities, political power and ideas, it took a long time for them to agree on a strategy. Eventually on 9 May 2010, Europe’s Finance Ministers approved a rescue package worth €750 billion aimed at ensuring financial stability across Europe. In October 2011, they agreed to additional measures which they hoped would prevent the collapse of member economies. This included an agreement with banks to accept a 50% write-off of the Greek debt.

The EU leaders continue to meet, to develop treaties which they hope will increase confidence and stabilise the Union. David Cameron, the British Prime Minister, refused to sign the latest EU treaty, which has isolated Britain from the other European countries. But that, as they say, is another story.

Paragon’s Philanthropy in 2012

Holiday Toy Drives

Toys for Tots Fundraiser, Coppel TX office
Coppell, TX

This year Paragon’s California, Illinois and Texas offices each hosted a toy drive to benefit less fortunate children during the holiday season. The Illinois and Texas toy drives both benefited U. S. Marine Corps Reserve Toys for Tots Program.

Spark of Love toy drive, RSM CA
Rancho Santa Margarita, CA

The California drive benefited Spark of Love, a local charity in which firefighters from Los Angeles, Orange, Riverside,

Toys for Tots drive in IL
Paragon’s Ervin Walker and
Cris Santiago in Warrenville, IL

San Bernardino and Ventura counties along with Los Angeles City firefighters will collect the gifts and distribute them to under-served children in local communities. As evidenced in our photos, each office filled their donation boxes and then some.

Because of the generosity of Paragon’s employees, many children across the United States will have a wonderful holiday!

2011 Giving

Paragon, along with our employees, places high value on promoting and participating in various charitable activities. Throughout the year, Paragon employees have raised monies for numerous charities and each employee donation has been matched dollar for dollar by the Paragon Foundation. Here are just a few of the charities that have benefited from our 2011 contributions:

    NTFBa Paragons Philanthropy in 2012
    MS logo national Paragons Philanthropy in 2012
    UW Paragons Philanthropy in 2012 Second Harvest Paragons Philanthropy in 2012
  • American Red Cross
  • Multiple Sclerosis Society
  • The North Texas Food Bank
  • The United Way
  • Spark of Love
  • Second Harvest Food Bank
  • World Vision

Paragon’s Recent and Upcoming Events

The conference floor Paragons Recent and Upcoming Events

Paragon has had a full exhibition schedule this year. Most recently, Paragon exhibited at Worldwide ERC®’s Global Workforce Symposium in Denver, Colorado. Attendees had the opportunity to win an iPad in addition to having the opportunity to hear about Paragon’s service offerings. To finish out the 2011 exhibition schedule, Paragon Relocation, along with Paragon GeoImmigration and GenEquity Mortgage, exhibited at the HR Southwest Conference in Fort Worth, Texas. Paragon gave away a set of Dallas Cowboys tickets to one lucky winner.

We hope to see some of you at the upcoming Worldwide ERC®’s Global Workforce Summit in Shanghai, China on March 22-23, 2012. To keep up-to-date with Paragon’s events and conferences in 2012, please visit our Events page throughout the year.

Paragon Turns 25 in 2012!

Paragon Relocation Years in Business
Message from Paragon founder and CEO, Joseph Morabito
Joseph Morabito Paragon Turns 25 in 2012!As we face the end of 2011 and the beginning of 2012, it is time to say thank you to our clients and customers who have made Paragon’s growth and development possible. In addition, while we continue to enhance our technology, the dedication and hard work of our staff members is the qualitative difference that sets our company apart. And finally, we work with many partners around the world to extend our reach on behalf of our clients and customers. As such, a heartfelt thank you is appropriate both to our employees and partners who always strive to go the extra mile by providing outstanding service. As a service business, we know that we are only as good as the last move we implemented for one of our customers and their families.

The last few years have been challenging to say the least. Uncertainty in the global economy has made it difficult to plan for the future. Even so, in 2011, we completed migration to our enhanced PRISM 2.0 automated system to track and report on all global moves. Thousands of hours were spent migrating existing clients and adding new ones to our new system. We put the mechanisms in place to bill in additional currencies. We added a Paragon Regional Service Center in France and expanded our current operations in the Netherlands to service the entire Benelux region, as well as grew our business in Spain, South Korea, Switzerland, Ireland, Britain, China and the U.S. We moved into our new 23,000 square foot office in Dallas/Coppell, Texas. We journeyed to the cloud, as we moved our primary data center to an off-site co-location center, while maintaining a completely redundant data center in our Dallas office. We enhanced our Disaster Recovery Plan to make certain that we would be operational in the event of any natural disaster. We added Paragon GeoImmigration to provide worldwide visa and immigration services. We substantially completed the process to provide FHA mortgages through GenEquity Mortgage, our national mortgage company. We implemented and participated in many informational webinars, conventions and seminars. And, while doing all of this, we successfully moved several thousand customers and their families around the world. It was a very busy year.

As we look to 2012, we are in discussions to establish Paragon Relocation boots on the ground in Brazil, Singapore and India, though other locations are also feasible. Plans are in the works that would allow GenEquity Mortgage to offer retail mortgage services to the general public, in addition to the corporate mortgage services we already provide. Additional enhancements will be added to our PRISM 2.0 system to allow for better workflow management and quality audits. Our Learning Resources department will implement additional training and a new certification program to make certain that Relocation and International Assignment Consultants are well prepared to implement our relocation services. More resources will be committed to social media and networking to advance our brand around the world. And, we will unveil PGR Home Caregivers, our newest subsidiary, to offer home care and various real estate services to senior citizens in the United States. And, again, we will do all of these things while successfully moving thousands of customers and their families around the world.

One thing is for sure: despite the uncertainty in the global economy, Paragon never stands still. As we celebrate our 25 year anniversary in January of 2012, we build on our past; but we always look to our future in response to our clients and customers. In addition to the services we provide in the United States, we will continue to see international growth across borders. Paragon continues to evolve as we extend our reach around the world.

presidents signature Paragon Turns 25 in 2012!

Happy Holidays from the Paragon Family of Companies

happy holidays1 1 Happy Holidays from the Paragon Family of Companies

At this joyous time of year, we are grateful for our work with you, our clients and customers. From each and every one of us at Paragon, we wish you abundance, happiness and peace in a new year filled with hope. Happy Holidays!

What is the Tipping Etiquette Around the World

tipping international relocation servicesDo you consider yourself a good tipper? In some countries a tip may be taken as insult in certain situations. Therefore is it best to know what the generally accepted tipping practices are in a country before you travel there for your international assignment. While eating out at a restaurant in North America it is assumed that the patrons will give an extra 15-20% tip based on the service while in parts of Asia it is assumed that no additional tip will be given at a meal and might even be insulting if a tip was given. Below we will offer some quick advice on tipping in different countries from travel supply site, Magellans.com, and an infographic on tipping from personal finance site, Mint.com.


What is the tipping etiquette in…

Asia and the Pacific: Special care must be taken to insure that your well-meaning gesture is not taken as insulting. If you are unsure, it is best not to tip. If possible, observe the locals and follow their lead.

Europe: Many hotels and restaurants add a service charge to the bill. In most cases, an additional tip is unnecessary. If no service charge is added to your bill 10% is the general rule for restaurant service, a dollar per bag will be appreciated.

Middle East/Africa: While your tip will not be seen as insulting, it may be unnecessary. Once again, the best bet is to do as the locals do.

Central/South America: Many hotels and restaurants add a service charge to the bill, and an additional tip is unnecessary. If not, 10% is the general rule for restaurant service, and a dollar per bag will be appreciated.


How much am I expected to tip in countries around the world?

(Click to Enlarge)

110302 MINT TIPSa What is the Tipping Etiquette Around the World

Let us know if you have any international travel tipping advice to add to the above!

Paragon Relocation Donates to the North Texas Food Bank

North Texas Food Bank - Relocation ServicesParagon Relocation, a leading provider of global relocation management services, underscored the company’s commitment to its core value of community involvement by participating in a fundraiser to support the North Texas Food Bank. Paragon’s Coppell office recently made a contribution to the food bank of more than 120 pounds of food along with a monetary donation.

“It is important to show how much we value and support the communities in which we live and work, especially at this time of year. Paragon is thrilled to be able to donate to such a worthy cause,” said Craig Selders, President of Paragon Relocation.

The North Texas Food Bank was established in 1982 to address the critical issue of hunger in the North Texas area by securing donations of wholesome foods and grocery products for distribution through a network of charitable organizations dedicated to feeding the hungry in 13 North Texas Counties, including Dallas, Denton, Collin, Fannin, Rockwall, Hunt, Grayson, Kaufman, Ellis, Navarro, Lamar, Delta and Hopkins.


About Paragon Relocation

Paragon Relocation is the premier partner of choice in the Global Relocation Management industry providing innovative programs, value-added support, superior customer service and thought leadership to our clients and the families we relocate. Paragon Relocation has been providing relocation services for over 24 years and is present in 150 countries. For further information, please visit www.paragonrelocation.com.

Paragon Relocation’s Customer Reviews – December 2011

first place ribbon 148x300 Paragon Relocation’s Customer Reviews – December 2011Paragon Relocation has for years prided itself on excellent customer service for our customers who we relocate all over the world. Recently, on this blog and internally, we have been celebrating the comments and reviews of our customers who have given us an Excellent rating. (The positive reviews for the month always rotate at right of our blog in the sidebar) now, we also want to spread the news in form of a blog post each month about what a great job our Relocation Consultants are doing. In addition to posting these reviews here, we also post these internally on our Relocation Consultant “Wall of Fame.” Ultimately, Paragon bases our success on if our relocating customers believe we did an excellent job.


Paragon Relocation’s customer reviews:

Very good support provided by Clara Jay and Jessica Stroede during our transition.

It is a pleasure working with Jessica. She has good customer service and is very responsive to my needs every time I reach out to her.

Jessica Stroede has been a fantastic consultant. She is knowledgeable, helpful and responsive.

Bonnie is excellent. My family likes her very much.

Relocation consultant Otis was very patient in understanding my needs and offered even 24 hour support. Followed up the items promptly and provided a good service.

Kelly handled all of my inquiries expertly and quickly. I was extremely pleased with her and all of yours services. Thank you for making the move so much easier!

Pam Shepardson was great. Very responsive and helpful.

Always very quick response.

Very good support received from the team. always prompt and clear.

The service was perfect.

Judy is great. Not done yet with relo but we are very happy.

I could not have been happier with LaTardra. She always returned my calls with very thorough answers to my questions. She worked to get the right temporary housing in the right location that I needed. Thank you again LaTardra!

Crystal went the extra mile to ensure that my family and I were comfortable with our living arrangements, and that we experienced a smooth transition. Overall, we were very satisfied with Crystal’s attempts to accommodate us. Thank you Crystal and Paragon!

Crystal Hatfield’s performance was Outstanding. Very professional and knowledgeable. She gets 5 Stars for her attention to detail, thoroughness, and “Can Do” attitude. Thank you.

Working with Crystal Hatfield was a pure joy! She was always very pleasant, thorough, professional and followed through on every detail. I cannot say enough good things about the experience working with Crystal Hatfield and Paragon. If a several thousand mile move can be pleasant, this was the most pleasant moving has ever been for me. Thank you for the attention to detail and making everything seamless.

Great experience so far. Outstanding job by Crystal Hatfield in handling all aspects thus far – a great member of your team!!!

Crystal was very helpful throughout the relocation process and everything went off flawlessly and was taken care of to perfection. It was a pleasure working with Crystal on my relocation to San Jose.

I have used Philomena on two of my three relocations and am pleased to say she has been a blessing to work with. Any time issues have arisen, she has been on top of the issue in assisting with correcting it. If I ever relocate again I will request her again!!!

I was very pleased with the service.

LaTarda made this one of my most seamless moves. I have moved four times in the last three years. This was probably my furthest move, and by far the easiest move.

I would like to mention that LaTardra Massington did an excellent job, she was fantastic and very pleasant to work with. Thanks!

Paragon Relocation enjoys making raving fans out of their customers. Let us know if you have any other stories where you have received great customer service from Paragon Relocation!


Related Posts:

Paragon Relocation Announces Enhancements to Customer Service
The World’s Biggest Companies Choose Paragon Relocation – HRO Baker’s Dozen
Paragon Relocation Opens New Office in France!
Paragon Relocation Expands Operations Into the Benelux Countries
Paragon Relocation now offers billing in Chinese Renminbi

Paragon Relocation Announces Enhancements to Customer Service

Paragon Relocation, a leading provider of global relocation solutions, is pleased to announce recent enhancements in customer service to improve the overall relocation experience. Included in the customer service improvements are a 24/7, global, technical support helpdesk for relocating employees and the addition of global, 24/7, emergency phone coverage for employees being relocated by Paragon’s clients.

“We are excited at the opportunity to continue our tradition of providing excellent customer service. With the additional support of our technical helpdesk as well as our extended phone coverage we give our clients and customers the comfort of knowing that we are always available to assist them during their relocation,” said Craig Selders, President of Paragon Relocation.

Paragon’s expanded phone coverage extends Paragon’s customer service to relocating employees that need immediate assistance for emergency issues outside of traditional business hours or on weekends. Relocating employees will receive a dedicated phone number for urgent after-hours access to their Relocation Consultant or International Assignment Consultant.

Additionally, expert technical agents are available 24 hours a day, seven days a week, via a toll-free telephone number or email to provide assistance on the following technical issues:

• Site availability
• Login issues
• Reset passwords
• Basic site navigation
• Browser compatibility support

These enhancements underscore Paragon’s commitment to providing the best customer service in the mobility industry.


About Paragon Relocation

Paragon Relocation is the premier partner of choice in the Global Relocation Management industry providing innovative programs, value-added support, superior customer service and thought leadership to our clients and the families we relocate. Paragon Relocation has been providing relocation services for over 24 years and offers services in 150 countries. For further information, please visit www.paragonrelocation.com.

Paragon’s New Video!

Check out this great video we recently produced which details what each Paragon subsidiary does and details all of Paragon’s locations around the world.

Let us know what you think!

Paragon Relocation in HRO Today!

hro logoParagon Relocation’s president, Craig Selders, was quoted in the November edition of a HRO Today magazine article on making mobility work in today’s economy.

The article talks about how companies are adjusting their relocation programs to meet the challenges of the current economy. Craig references Paragon’s leading relocation services technology platform, PRISM 2.0, and the availability of 24/7 helpdesk support for issue management.

To read the full article please click here: All Abroad.