Why Communication Matters
Communications are important to success in business and in life. As someone who started in business 32 years ago when there were no desk top computers, no e-mail and no cell phones, it has been very interesting to watch the evolution of technology to where we are today and where we are likely to go in the next decade. Until about ten years ago, it was difficult if not impossible to implement a fully integrated, cost effective, global automation system-that has all changed. Today, Paragon maintains a fully integrated global automation system that connects all of our offices and provides our employees, clients and customers up-to-date information live at their fingertips. Beginning this year, we have migrated to PRISM 2.0, our enhanced operating system. All new clients are already on PRISM 2.0 and we will complete migration of all existing clients by year end. Our enhanced operating system provides better, faster access to information including cost analysis and a move authorization and approval routing system that is very efficient.
In addition, we are in the process of providing all of Relocation Consultants, International Assignment Consultants and International Relocation Coordinators in our Global Customer Service Centers with cell phones to allow for afterhours emergency telephone connectivity 7/24. Of course, e-mail connectivity is already 7/24. To provide for disaster recovery, we recently moved our primary data center, off-site, to a secure co-location center with significant disaster recovery capabilities. However, to be completely certain that we will have business continuity, in the event of a disaster, we maintain a fully functional, redundant secondary data center in our new Global Customer Service Center in Dallas, Texas. To fully prepare for any disaster recovery efforts, we have focused on this process with renewed vigor because we recognize that our clients and customers around the world rely on our company to be up and running under any and all circumstances. Finally, by year end, we will phase in a 7/24 Information Technology Help Desk that will be available to Paragon employees and our clients and customers to facilitate assistance with all of our automated applications and internal hardware support.
Advancements in Technology
Today, most communications are by telephone, e-mail, fax, regular and overnight mail or wire transfers. Even though all Paragon’s offices are also connected by video, video is not yet the norm related to all customer and/or client interaction; but it is coming. While we sometimes have client interaction by video today, certainly, within the next few years all of our Consultants will be dealing with our customers, transferring employees and their families by video. Such interaction will create a new dynamic requiring significant additional training for our current Consultants and perhaps different hiring practices related to new Consultants. There is no doubt that any service business is highly dependent on communications. As a result, Paragon intends to be at the forefront of innovative modalities to best communicate with our clients and customers.
Extending Our Reach
Paragon is also continuing to extend our reach around the world. Today, there are Paragon branded boots on the ground in Switzerland, France, The Benelux Countries, Spain, Britain, Ireland, South Korea, China and Hong Kong. We also recently incorporated in Russia to allow for billings there. Our goal in 2011-12 is to expand into Germany, Italy, India, Brazil and perhaps other countries where we have significant volume. Otherwise, we do also have affiliates in place to manage moves to 150 or more countries. Though we have experienced challenging times in the past few years, we are still very focused on growing our four subsidiaries; Paragon Relocation, Paragon GeoImmigration, GenEquity Mortgage and Paragon Decision Resources, our consulting company. We will accomplish growth both organically as has always occurred and perhaps through some strategic acquisitions in the years ahead. Most importantly, we are not standing still, even during challenging times because to do so would be going backward.
Filed under: Paragon Press, The Best Thinking... | No Comments »